Is this Mandarin Oriental Palace, Luzern pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mandarin Oriental Palace, Luzern?

Check-in time for Mandarin Oriental Palace, Luzern starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mandarin Oriental Palace, Luzern have a swimming pool?

No, this Mandarin Oriental Palace, Luzern does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mandarin Oriental Palace, Luzern?

Best-rates for the Mandarin Oriental Palace, Luzern starts from $603 per night with includes Air Conditioner, TV, Balcony/Terrace, Restaurant, Entertainment, Child Friendly, Laundry, Designated Smoking Area, Business Services, Accessibility, Bedding/Linens, Wellness Facilities, Spa, Bar, Toiletries, Internet, Parking, Wheelchair Accessible, Sports/Activities, Guest Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mandarin Oriental Palace, Luzern a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mandarin Oriental Palace, Luzern wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mandarin Oriental Palace, Luzern is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mandarin Oriental Palace, Luzern?

Based on the information reported by the owner or manager, the Mandarin Oriental Palace, Luzern indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mandarin Oriental Palace, Luzern?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mandarin Oriental Palace, Luzern | Hotel in Lucerne

| 9.6 (71 Reviews) | 1 Bathroom

Lucerne Hotel | Mandarin Oriental Palace, Luzern

Hotel in Lucerne

Belle Époque hotel with 4 restaurants and a full-service spa
4 restaurants, a full-service spa, and a 24-hour fitness center are available at this hotel. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, slippers, and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Bathrobes

Electronic bidet

Towels

Toilet paper

Toothbrush and toothpaste

Hair dryer

Shampoo

Soap

Free toiletries

Private bathroom

Children's robes

Bathtub or shower

Bedroom

Air conditioning (climate-controlled)

Blackout drapes/curtains

Pillow menu

Free cribs/infant beds

Premium bedding

Bed sheets

Rollaway/extra beds (surcharge)

Desk

Free newspapers

Connecting rooms available

Children's slippers

Slippers

Phone

Turndown service

Iron/ironing board (on request)

Safe

Soundproofing

Individually decorated

Breakfast

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: CHF 50.00-50.00 for adults and CHF 25.00-50.00 for children

24-hour room service

1 bar

4 restaurants and 1 coffee shop/cafe

Free minibar

Champagne service

Free bottled water

Parking

Self parking on site (CHF 55 per day)

Wheelchair-accessible parking available

Valet parking on site (CHF 55 per day)

Accessibility

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Elevator

Wheelchair-accessible concierge desk

Wheelchair-accessible parking

Wheelchair-accessible business center

Wheelchair-accessible registration desk

Wheelchair-accessible lounge

Activities

Kayaking

Golfing

Bicycle rentals

Steam room

24-hour fitness center

Full-service spa

Sauna

Entertainment

Pay movies

Flat-screen TV

Cable/satellite channels

General

Conference space (4725 square feet)

Meeting rooms - 4

24-hour business center

Library

Free newspapers in lobby

Elevator

Ballroom

Front-desk safe

Banquet hall

French

German

Italian

Spanish

English

Designated smoking areas

Couples dining

Guest Services

Changing table

Highchair

Baby monitor

Baby bath

Free cribs/infant beds

Children's books

Children's games

Rollaway/extra beds (surcharge)

Snack bar/deli

Soundproofed rooms

Luggage storage

Turndown service

Concierge services

24-hour front desk

Tour/ticket assistance

Wedding services

Porter/bellhop

Dry cleaning service

Daily housekeeping

Multilingual staff

Internet

Available in all rooms: WiFi

Outdoors

Terrace

Spa

Massage/treatment rooms

Spa open daily

Sauna

Steam room

Massages

Policies

Check-in

Check-in start time: 3 pm; check-in end time: anytime express check-in available

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for chf 190.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately chf 50.00 to 50.00 for adults, and chf 25.00 to 50.00 for children self parking fee: chf 55 per day valet parking fee: chf 55 per day pet fee: chf 50 per pet, per day rollaway bed fee: chf 190.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of chf 50 per pet, per day welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number ch-140.3.004.600-4 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrew

Aug 15, 2025 09:34:48 AM

Review Score: 10

Summary: Excellent service. Staffs are helpful and friendly. Great location, with beautiful view overlooking the lake. Rooms are spacious and clean.

See All Reviews

Room Arrangement

Room Info	Facilities
Mandarin, Room Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Sofa bed, Bed count minimum 1, Extra bed count 2, City view, Bed count maximum 2
Suite, Lake View, Tower Room Size: m² 1 King Bed	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite, Terrace, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Suite, Balcony, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Junior Suite (Panoramic) Room Size: m² 1 King Bed	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Superior Room, Balcony, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Deluxe Room, Terrace, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Superior Room, Accessible Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 1, Sofa bed, Wheelchair accessible, Bed count minimum 1, Extra bed count 2, City view, Bed count maximum 2
Suite, Lake View Room Size: m² 1 King Bed	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Junior Suite, Balcony, Lake View Room Size: m² 1 King Bed	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Superior Room Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Bed count minimum 1, Extra bed count 2, City view, Bed count maximum 2
Deluxe Room, Balcony, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Deluxe Room, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Accessible - Lake View Junior Suite Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 1, Sofa bed, Lake view, Wheelchair accessible, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Suite, Terrace, Lake View Room Size: m² 1 King Bed	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Superior Room, Terrace, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2
Superior Room, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Sofa bed, Balcony, Lake view, Bed count minimum 1, Extra bed count 2, Bed count maximum 2